Returns

30 days from delivery, unopened and unused products only. Seals intact. These are products that go on skin — once a bottle is open, it cannot return to inventory. No exceptions on that part.

Email support@yourloadout.com with your order number and which products are coming back. We reply with a return authorization and the address. Do not ship anything before you have both.

Once the return arrives and checks out, the refund goes back to your original payment method through Stripe. We process it within 5 business days of receipt; your bank may take another 5–10 business days to post it. Original shipping is not refunded.

A return is not how you stop a subscription. Skip a cycle or cancel any time — one tap in your account. Cancellation stops future shipments; products already shipped follow the return window above.

If a shipment arrives damaged or leaking, email a photo and your order number within 7 days of delivery. We send a replacement. You do not ship the damaged product back — dispose of it.